FAQ – QUESTIONS AND ANSWERS

 
CAN I REPLACE THE HALOGEN LIGHT SOURCE TO LED?

All 230V are directly interchangeable. 12V Halogen lamps are powered by either an electronic transformer or an iron core transformer.

Therefore, there are several reasons why the old halogen lamp transformers do not work with LED lights.

  1. Minimum load
    2. AC or DC voltage
    3. Constant current or constant voltage.
    4. Higher start currents on LED
    5. Not as easy to dimmable halogen, very small tolerances in the technology.

Led spotlights require another type of converter, then a led transformer. When switching from halogen to led lights, you also have to replace the old transformer with one that is intended for LEDs. "

HOW DO I CHANGE CORD, PARTS OR COMPONENTS ON MY LUMINARIES?

We do not recommend replacing cables or components in any of our luminaires.

 Please turn to a dealer or electrician, for help with that.

 There are two reasons for this:
- interventions like this should be done by one skilled in the art.
- The warranty does not apply when you make changes on the luminaires like this.

 

THE DIMBLE LUMINAIRES DOSE NOT WORK WITH MY DIMMER WHY?  

There is currently no standard that allows all dimmable LEDs to work together with all available dimmers. We always recommend doing a test to know that your lamp is working with the dimmer you have.

Then there are also limitations on how many and what kind of lamps can be connected to a dimmer. The recommendation is also here to test.Sometimes settings can be made on the dimmer to achieve a result. It is then also normal that a faint sounding noise comes from the dimmer. 

I HAVE BOUGHT TREE LIGHT SOURCES (SAME ARTICLE NUMBER)  IT´S A DIFFERENT IN THE COLORS OF THE LIGHT, WHY?

Deviations in different copy of light sources are normal. It is still more frequent at LED than incandescent lamps, but the quality is constantly improving at LED. A quality measure used to measure these deviations is SDCM. It stands for "Standard Deviation of Color Matching" and is sometimes called MacAdam.

The color of the light can also change over time in parallel as the brightness deteriorates. A lamp has a life span that you can often read on the packaging of the light source.

LED LUMINIARS I THINK SHOULD NOT BREAK,   BUT MY LAMPA HAS, WHY?

An LED lamp shall last for many years, but there are several factors that can affect life expectancy and can cause the lamp to break prematurely.

Factors that can affect life expectancy:

• High heat reduces life expectancy. Always ensure good ventilation around the lamp.
• Poor power quality affects all electronic devices. This can be particularly noticeable if you live in the countryside or near a transformer station. A thunderstorm nearby may also cause voltage peaks that damage or destroy the lamp.
• Mechanical impact naturally affects the lamp and it is not certain that it is immediately noticeable. Immediately after you dropped a lamp in the ground, it may still work, but inside the lamp, a component is still damaged so that will make it stop working after a certain period of time.
• Other things can of course also affect life expectancy.

Inappropriate combination of dimmer-compatible lamp and dimmer Inappropriate combination of low-voltage lamp and transformer  Lamp used outdoors without approved luminaire exposed to weather and wind  

Lamp exposed to extreme cold or heat

DO YOU LEAVE ANY WARRANTY ON YOUR LIGHTS?

We have 2 years product warranty on all our lamps as well as an extended component warranty on LED modules in LEDs with integrated LED up to 5 years from the time of purchase.

 
The warranty does not include incorrect installation, assembly, according. assembly instructions or not performed professionally, improper storage or handling, product modifications, external damage or lightning strikes.


WHERE CAN I FOUND THE ARTICLE NUMBER ON MY LUMINARIE?

Locate the type label on the luminarie, you will find information such as batch number and item number.

 

DO YOU HAVE A PROBLEM WITH DIMMABLE YOUR LED LUMINARIE?

In the case of dimmer problems, many believe that the LED is the problem, but usually it is not. When purchasing an LED lamp, first of all, make sure it is dimmable and check which type of dimmer it is intended for. A distinction is made between front edge dimmers (LR) and rear dimmers (CR).

 Even if you have realized that the LED light is dimmable and the type of dimmer it is intended for, you can still experience the dimming not working or not working optimally - usually because the light flicker, the dimming does not optimally continuously, the dimming is limited or that there is a buzzing sound. The problem may be that the dimmer is not charged with the specified minimum load (too few lights), or too much load (too many lights) connected to the dimmer. Therefore, it is important to investigate which minimum load the dimmer requires, for example, to determine if the 6W LED above the dining table can be dimmed as desired with the dimmer you are considering buying.

 If your LED light is blinking at regular intervals, it may also be because of your dimmer - even if it turned off – it will sends some power to the light source. Today the LED is so effective that it tries to light even in low current. Therefore, the LED light can also wake up and "recharge" at very low power levels, and then discharge the charged power as a small flicker at regular intervals.

Therefore, always ask your dealer about what kind of dimmer the LED can be used with, some dimmers can damage the lamp. Also, find out if the number of lights you will use with the dimmer, check out the total wattage that exceeds the dimmer's minimum load.

 

 

 

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